Refund Policy

At TRUslim, we are committed to providing high-quality wellness products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please read our refund policy below for more information on how we handle returns and refunds.

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1. Refund Eligibility

To be eligible for a refund, the following conditions must be met:

• The item must be in its original, unused condition.

• The item must be returned within 30 days of the purchase date.

• The item must be purchased directly from TRUslim.com (orders made from third-party retailers are not eligible for refunds).

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2. Non-Refundable Items

The following items are non-refundable:

• Opened or used products.

• Gift cards.

• Downloadable products, digital content, or services.

• Items purchased during a sale or promotion, unless specified otherwise.

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3. Refund Process

To initiate a refund:

• Step 1: Contact our customer service team at [Insert Email Address] to request a return authorization. Please include your order number and reason for the return.

• Step 2: Once your return is approved, you will be given instructions on how to return the product.

• Step 3: Once we receive the returned item, we will inspect it and process your refund. If the item is in acceptable condition, we will issue a full refund to your original payment method.

• Step 4: You will receive a confirmation email once the refund is processed.

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4. Shipping Costs

• Domestic Returns: The cost of return shipping is the responsibility of the customer unless the item is defective or we made an error in fulfilling your order.

• International Returns: International return shipping costs are the responsibility of the customer. Any customs duties or taxes incurred during the return process will also be the responsibility of the customer.

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5. Refund Timeframe

Refunds will be processed within 5-7 business days after we receive the returned product. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider.

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6. Defective or Damaged Items

If your product arrives damaged or defective, please contact us within 7 days of receiving your order. We will provide a full refund or send a replacement at no additional cost to you.

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7. Exchanges

If you would like to exchange an item for a different product, we recommend placing a new order and returning the original item for a refund. Please follow the refund process outlined above.

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8. Contact Us

If you have any questions or concerns about our refund policy, or if you need to initiate a return or refund, please reach out to our customer service team at: